206.525.8324Reviews & Testimonials
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The following reviews were posted by our customers to the review boards at Google, Yelp, Superpages, Yellow Pages, and Citysearch. Read what our customers are saying.
Great Service Great Price!!!
Posted on 10/20/2007 I had DELL desktop that would shut down during boot up. I took it to Progressive Tech for a consult to see if it could be resurrected. They found out that the motherboard was fried. I did not have a budget for new desktop. Progressive Tech offered to find me another DELL desktop and install my hard drive on this replacement DELL. For under 200 dollars, Progressive Tech gave me a computer almost identical to my old one, with my current hard drive, so that I do not have to configure or install any programs. They also gave me a great deal to install extra memory in this computer. These guys are helpful, professional and know what they are doing. They provided a great costumer experience and I am very impressed with their service. I would recommend this outfit to any person looking to fix/troubleshoot an existing windows machine!!Overall Rating: Highly Recommended
Best service I've experienced
Posted on 09/27/2007 I had a hard drive failure, and after reading reviews for local and Seattle-based computer repair, I decided to go with Progressive Tech. I'm so glad I did! Very fast service and very friendly, and offered a great rate. Although I'm a little farther away (Tacoma-area) it was definitely worth the drive for the great service, compared to the other businesses that received mediocre/poor reviews! Thank you so much!Overall Rating: Highly Recommended
Honest, thorough and personal...
Posted on 09/25/2007 Unfortunately, I didn't find Progressive Tech (Rich) until I had already paid another local laptop repair shop to "diagnose" my keyboard problem and tell me I would need to pay hundreds to perform repairs that didn't even need to be done (verified by photos taken of the inside of my laptop). Not only was the other shop planning to replace parts that didn't need to be replaced, but they were going to charge me substantially more for the parts than if I had bought the same quality myself at Best Buy. Rich objectively and accurately diagnosed my problem, provided personal service (including pick up and delivery of my laptop) and performed timely repairs with no hidden charges or extra fees. In fact, he went out of his way to find the least expensive source for replacement parts and always consulted with me prior to proceeding. I found the service reliable, trustworthy and reasonable. Progressive Tech is where you need to go if you seek neutral, honest and effective computer repair.Overall Rating: Highly Recommended
Fair, fast and friendly
Posted on 08/29/2007 Nice doing business face-to-face with the person who provides such a great service. Rich picked up my computer from my home after telling me over the phone what it would cost to get my computer rolling again. He spelled out clearly for me what the possible causes of my computer crashing were and what it would cost to remedy each of those problems. I appreciated that he was not offended or pushy when I told him that I might have a friend do the dirty work of reinstalling Windows, if necessary, after Rich diagnosed the problem, so I could save money. Rich's work, while less expensive than some other similar businesses, is not free and the hours can add up. My only complaint is that Rich did not always call me back when he said he would when he had my computer and was diagnosing the problem. But he did find and fix the computer in a very short time. Through it all, I always felt that he was being fair, honest and knowledgeable. Now you can't say that about all the other computer repair services out there!Overall Rating: Recommended
Great service, Problem solved!
Posted on 06/23/2007 Rich was a great help in solving my wireless connection issue. I had given up on getting my laptop connected but he was able to finally diagnose that I had a bad internal wireless card. Instead of having to go to the store to buy a new one, he generously offered me the one he was using for testing at a discount so I was completely hooked up before he left. In addition, he removed things I didn't need and suggested changes to improve the performance on my laptop. Lastly I have to mention he was on time and polite the entire time he was here. I will absolutely continue using his service in the future!Overall Rating: Highly Recommended
Great service; they know what they're doing...
Posted on 06/20/2007 My mom is 72 years and uses the computer to play cards and games because she has really bad arthritis in her hands and can't hold a deck of cards. When her computer stopped working the local store told her it would cost $400 to fix. I was skeptical about what they were saying, and decided to shop around. I found progressive tech online here at citysearch. They came out to look at it and found that the problem was not with the computer at all, it was just a bad wire in the power cable, which they were able to fix the same day. My mom has been happily playing cards again and they gave her a senior discount, so it only cost $50, not $400 which made her very happy since she is on a fixed income. You've got to call these guys if you have any problems, they are very honest and give the customer great service.Overall Rating: Highly Recommended
Home pick-up and drop-off made life easy
Posted on 06/14/2007 I had a great experience with these guys. They picked up my dead laptop at my home late one night and knew right away how to recover the data. I thought I'd lost ten years of photographs but now they are all safely back on a new computer...and properly backed up!Overall Rating: Highly Recommended
Great laptop repair
Posted on 05/23/2007 My laptop completely failed on me, so I called progressive tech a little later at night; we arranged right away to pick up my laptop the next morning. It was done in 2 days--and, most importantly, all my data was saved. He was really honest about how much I should realistically put into fixing my computer and didn't try to get me to buy anything I didn't need, regardless of how little I knew about computers. Fair pricing, fast repair, and no pressure sales. Thanks so much!Overall Rating: Highly Recommended
Pro: fast pickup and drop off, honest and straight forward
Extremely reliable
Posted on 05/03/2007 My lap top crashed a few days ago because a bunch of people were using it to download all sorts of things- I took it to progressive tech, he recovered all my data, and suggested to create a guess account on the laptop- cleaned up all the weird stuff that was on there- what impressed me the most is that it was done in less than one hour and the rate is just right for us college kids:- Talk about efficient!!!! Ps: I normally do not care for writing reviews but for service like this,- I have to spread the word!Overall Rating: Highly Recommended
Pro: unbelievable rate, great customer service, fun staff
Very knowledgeable, friendly, fast and honest...
Posted on 05/03/2007 A couple of days ago my laptop wouldn't even turn on. Within the day, my computer was running faster than it ever did before, and I had my life back! Thanks Richard!! I'll never go anywhere else.Overall Rating: Highly Recommended
Pro: Knowledgeable, personable, reasonably priced service
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